These are the terms and conditions of sale for Bartley Reptiles.  Please read these in their entirety before placing an order.  By placing an order, you agree to these terms.  These terms are placed to protect both parties involved.  It is sad that we have to have restrictions and precautions, but there are those in this business that scam and abuse.

-We are Fed Ex certified, so all packages will be sent using their service.

-Live arrival is guaranteed.  In the event of a DOA, a full refund, credit or even exchange for an animal of equal value will be given.

-All packages must be signed for by the purchaser on the first delivery attempt or the live arrival guarantee is null and void.

-Shipping is done at our discretion with regard to temperature from shipping to receiving points.  Please be aware of this when ordering an animal.  I would much rather have someone upset over waiting for their animal than killing an animal due to impatience.

-Any DOA must be reported within 24 hours or the live arrival guarantee is null and void.  The animal must be preserved and we reserve the  right to request photos or to have the animal shipped back before issuing a refund.

-We are not responsible for lost, delayed, or damaged packages resulting in injured or dead animals due to error, delay, or mishandling by carrier.

-Health is guaranteed for 48 hours.

-Sex of the animal is guaranteed for a period of seven days.  What I mean by this is that it is the purchaser's responsibility to have the animal checked by either themselves or a trusted party to verify accuracy within seven days of receipt. 

-All animals guaranteed feeding unless listed and sold as a non-feeding animal.  Any animal sold as non-feeding still carries the live arrival guarantee as well as the health guarantee.

-Any non feeding issue needs to be addressed within 30 days to make exchange arrangements.